Responsible Play

Our Commitment

GoPlay Alberta is committed to providing entertainment in a safe, balanced and responsible manner. We recognise that while digital entertainment is enjoyable for the vast majority of our members, some individuals may experience difficulties managing their participation. We take this responsibility seriously and have implemented a comprehensive suite of tools, checks, and helplines resources to assist our community.

Healthy Play Guidelines

Responsible entertainment starts with awareness and clear boundaries. We encourage all members to follow these healthy guidelines:

Set Session Limits: Establish personal time and score goals before beginning any gaming session.
Take Regular Breaks: Step away from the screen every 45 minutes to maintain perspective and well-being.
Leisure First: Keep digital activities as a form of leisure, never as a solution to personal or financial problems.
Monitor Activity: Be aware of how much time you spend on our platform each week via your dashboard.
Mindful State: Never participate in interactive games under the influence of substances or when experiencing high stress.

Self-Control Tools

Our platform provides practical user controls built directly into your account settings:

Daily, Weekly & Monthly Limits: Set caps on your session hours. The system logs you out automatically once reached.
Reality Check Notifications: Set pop-up reminders that trigger at select intervals (e.g. every 30 minutes) showing duration.
Self-Exclusion Options: Temporarily suspend your profile from 24 hours up to permanent account closure.

Taking Breaks

If you feel your digital habits are becoming unmanageable, taking a break is always a positive step. You can temporarily suspend your account at any time from your profile security settings. We block all newsletters and promotions to suspended accounts during their break durations.

Support Resources

If you or someone you know requires professional advice regarding gaming or online habits, please reach out to these Canadian organizations:

Alberta Health Services Mental Health Helpline: Phone: 780-424-2424 (Edmonton) or 1-877-303-2642 (Toll Free).
Problem Gambling Helpline (Alberta): Phone: 1-866-332-2322 (Toll Free, confidential support 24/7).
Gambling Help Online: Website: www.gamblinghelponline.org.au
Centre for Addiction and Mental Health (CAMH): Website: www.camh.ca

Age Verification

GoPlay Alberta is strictly for adults aged 18 years and over. We employ a multi-layer age verification process, requiring document verification at profile registration and running regular manual audits.

FAQ

Responsible Play FAQ

Get answers to common queries regarding self-limits and support helplines.

Log in to your account, head to the "Safety Settings" tab in your profile dashboard, and select "Session Limits". You can choose maximum daily, weekly, or monthly hours. Click save to apply changes instantly.

During self-exclusion, you are locked out of your account completely. You cannot play games, earn points, or log in. All marketing emails, forum updates, and notifications are suspended. Once set, self-exclusions cannot be revoked early.

Yes, the Alberta Problem Gambling Helpline (1-866-332-2322) is completely free, confidential, and active 24 hours a day, 7 days a week. It is supported by Alberta Health Services.

You can decrease your limits (making them stricter) instantly. However, increasing your limits or disabling them requires a 24-hour cooling-off period to prevent impulsive modifications.

No. All self-exclusions, safety setting modifications, and communications are fully confidential and handled in strict accordance with our Privacy Policy. We do not contact third parties.

Your session logs, active limits stats, and total time online are visible on your user dashboard page under the "My History" tab, updated every hour.